Privacy Policy - Travel. Explore. Experience.

Last Updated: June 2026

Introduction

At The Phillips Route, we value and respect the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, or engage with our travel services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you contact us, request a quotation, or submit an enquiry through our website, we may collect:

Name
Email address
Telephone number
Travel preferences and requirements
Information you voluntarily provide to us relating to your travel plans

Non-Personal Information

We may also collect information about how visitors use our website, including:

IP address
Browser type
Device information
Pages visited
Time spent on the website
General location information

This information is collected through website analytics tools and helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to enquiries and requests
To provide travel quotations and recommendations
To assist with travel planning and booking arrangements
To communicate with you regarding your enquiry or booking
To improve our website and services
To comply with legal and regulatory obligations

We will only process personal information where we have a legitimate reason to do so or where you have provided consent.

3. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration or loss.

Access to personal information is restricted to those who require it for legitimate business purposes.

While no internet transmission can ever be guaranteed to be completely secure, we take appropriate steps to safeguard the information we hold.

4. Sharing Your Information

We do not sell your personal information to third parties.

Where necessary to provide travel services, quotations or bookings, we may share relevant personal information with:

Our host agency
Tour operators
Cruise lines
Airlines
Hotels and accommodation providers
Travel insurance providers
Other travel suppliers involved in arranging your travel plans

We will only share information that is necessary to fulfil your enquiry or booking requirements.

We may also disclose information where required by law or to comply with legal obligations.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Where enquiries do not proceed to a booking, information may be deleted when it is no longer required.

Where bookings are made, certain information may be retained for legal, regulatory, accounting, contractual or business purposes.

6. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where appropriate
Object to the processing of your personal information
Request restriction of processing in certain circumstances
Request transfer of your personal information to another organisation where applicable

Please note that certain information may need to be retained where we have legal, regulatory or contractual obligations to do so.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and understand how visitors use our website.

We use Google Analytics to help us analyse website traffic and improve our services.

You can manage your cookie preferences at any time using the cookie consent tools available on our website.

For more information, please see our Cookie Policy.

8. Links to External Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any websites you visit.